FAQ's
General
Do you offer discounts or promotions?
Yes! We occasionally offer promotions and special discounts. Subscribe to our email list to stay updated.
Can I cancel my order?
Orders can be canceled only before they are shipped. Once shipped, you’ll need to follow our return process.
Ordering
How do I place an order?
Simply browse our store, select your desired product, choose the quantity, and click Add to Cart. Proceed to checkout and follow the secure payment steps to complete your order.
Will I receive an order confirmation?
Yes. Once your order is placed, you’ll receive an order confirmation email with your order details.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How long does order processing take?
Orders are processed within 1–2 business days.
How long does delivery take?
Delivery typically takes 4–14 business days, depending on your location and carrier.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to track your shipment anytime.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date you receive your item. Products must be unused, in original packaging, and in the same condition as received.
How do I request a return?
To start a return, contact us at ryvix. support@ryvix.site with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to the original payment method within 10 business days.
Payments
What payment methods do you accept?
We accept secure payments through Shopify, including credit and debit cards and other payment options available at checkout.
Is my payment information secure?
Absolutely. All payments are processed through Shopify’s secure and encrypted checkout system.